GENERAL TERMS & CONDITIONS

– last updated on October 3, 2016.

ISHIE STUDIOS

Ishie Studios is a company established under the laws of the Netherlands.
Ishie Studios office is situated at B. Roozenboomstraat 18, 2313 RD Leiden, The Netherlands, e-mail address: info@ishiestudios.com.
Ishie Studios is registered at the Dutch Chamber of Commerce, Chapter Amsterdam, under number 63576112, VAT number NL853267777B01.

GENERAL

On all Ishie Studios products the following delivery and payment terms and conditions apply. The terms and conditions are accessible for anyone via the homepage http://www.ishiestudios.com. Upon request Ishie Studios sends to the buyer a written copy of the terms and conditions.
Upon ordering, the buyer confirms that he/she agrees with the delivery and payment terms and conditions of Ishie Studios. Ishie Studios has the right to amend the delivery and/or payment terms and conditions from time to time. In case the buyer receives a product that the buyer did not order, the buyer must inform Ishie Studios as soon as possible. The buyer must take care of the return shipment of such a product after receiving return instructions from Ishie Studios and Ishie Studios will bear the costs of this shipment and must subsequently take care of the shipment of the correct product to the buyer.

GUARANTEED PRICE

Ishie Studios is not obliged to fulfill and/or deliver an order placed by the buyer, and Ishie Studios is not obliged to compensate the buyer for any losses, in case of an error in the presentation of the product, an error in the wording of the specifications of the product or an error in the advertised price of the product and i) it should have been clear to the buyer that the error was a typographical error or ii) in case it should have been clear to the buyer that in the circumstances at hand, it would not be reasonable to expect that the product at hand could be available at the presented price level or with the presented specifications.
All prices shown on our website are including 21% VAT, in accordance with the applicable legislation in the Netherlands.

SHIPMENT COSTS

Ishie Studios parcels are shipped by PostNL. Currently, Ishie Studios delivers to most EU countries (the list of countries Ishie Studios ships to is here). Shipment cost depends on parcel weight and dimensions, and is calculated at the checkout stage.

SAFE PAYMENT

Ishie Studios offers the following safe payment methods:
– Creditcard (MasterCard, VISA): during the order process the buyer can fill in his/her credit card number and the expiry date of his/her credit card. The buyer has to make sure that the exact name as written on the credit card is filled in. Subsequently the payment authorization process will take place and the buyer will be informed whether or not the payment has been approved.
– iDEAL: for buyers with a Dutch bank account, it is possible to use iDEAL. iDEAL has been developed in a joint effort by Dutch banks. The iDEAL payment system connects to the most common Online Banking systems and is a trustworthy payment system.

DELIVERY

Ishie Studios will try everything within its capacities to deliver the order within the expected delivery terms at the delivery address. The buyer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order, due to an error in the delivery address (that can be attributed to the buyer), Ishie Studios cannot be held responsible for the (partial) loss of the shipment. In case Ishie Studios needs additional information regarding a delivery address, the buyer may be approached by Ishie Studios in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed.
All mentioned delivery terms (shipping days, delivery time in working days, shipment date etc) on the website should be understood as estimated delivery terms and cannot be understood as final delivery terms or guaranteed delivery terms.
In case a product has been delivered at the buyer in damaged or incomplete state, the buyer must inform the Ishie Studios customer care team as soon as possible (within 24 hours after receiving the order) by email – customercare@ishiestudios.com. Subsequently, Ishie Studios will properly deal with the matter at hand; the customer must always inform Ishie Studios in the aforementioned situation(s) and wait for the instructions of the Ishie Studios customer care team. A customer who returns a product in this situation at his own costs, without contacting and awaiting the instructions of the customer care team, cannot claim the costs he/she made at Ishie Studios (nor hold Ishie Studios responsible for the return shipment that took place without prior consent of Ishie Studios).
In case the order that has been shipped or is being shipped by Ishie Studios to the buyer, is missing, went missing, or in case the buyer claims that he/she did not receive the order (despite information such as the track & trace data / carrier information, indicating otherwise), the complaint procedure of the carrier will be started and the outcome of this procedure will be awaited, before any refund or re-shipment shall take place. The buyer must fully cooperate with the complaint procedure of the carrier. In case of a shipment that went missing as the result of an error by the carrier (and after the complaint procedure of the carrier has been completed), Ishie studios will either refund the customer or Ishie Studios will try to re-ship the ordered product.
In case a shipment 14 days after the shipment date still has not been delivered at the delivery address of the buyer, the buyer has the obligation to inform the Ishie Studios customer care team by email within 14 days (so: ultimately 28 days after the shipment date).

LIABILITY

Although Ishie Studios tries to meet the estimated delivery targets, Ishie Studios cannot be held liable for any delays in the delivery of an order.

TRIAL PERIOD, REVOCATION

Unless stated otherwise, the buyer has the right to revoke the agreement and to return his/her order during a period of 14 days after receiving the order, without stating a reason (please note the abovementioned exception: in case a product is damaged or incomplete, the buyer has the obligation to inform the Ishie Studios customer care team by email and to await further instructions). The buyer also has the right to inform Ishie Studios, within 14 days after receiving his/her order, of his decision to return his order without the obligation to state a reason (exception: in case of an incomplete or damaged product, see above); the buyer then must return his/her order within 14 days after having informed Ishie Studios.
In case the buyer wishes to use his/her right to revoke the agreement and to return his/her order, the buyer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product. During the trial period the buyer must carefully handle the product and keep the original undamaged packaging. The buyer shall return the ordered product to Ishie studios together with all the accessories (if any, i.e. Ishie bag) and, insofar possible, in the original state and packaging, in accordance with the return instructions of Ishie Studios (as described on the packing slip).
The buyer is responsible for the return shipment of his/her order and bears all the risks related to the return shipment. Ishie Studios advises the buyer to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example in case no valid signature can be shown by the carrier), the buyer then has the option to hold the carrier liable. The buyer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The buyer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.
The shipment costs for a return shipment within the trial period and the shipment costs are borne by the buyer. In case of a revocation by the buyer within the trial period, Ishie Studios will credit the buyer within 14 days after receiving the return shipment. Any credit due as a result of a returned product, will be credited to the account that the buyer used to pay the original order.
In case the buyer wishes to use her/his right to revoke the agreement and to cancel her/his order, while the shipment of the buyer’s order has already left the Ishie Studios warehouse (which usually on work days will occur right after the buyer places his/her order) – even if the shipment has not yet arrived at the buyer’s shipment address of choice – the costs of returning the shipment to the Ishie Studios warehouse are borne by the buyer. The buyer has the possibility to use the Revocation Form, the buyer can open the form here.

FAULTY GOODS

In the unlikely event that goods purchased on the site are faulty, the buyer may, at their option, request that the goods be repaired or replaced at no extra cost. If no replacement item is available, Ishie Studios will refund the buyer in full within 30 days, including the delivery charges. Ishie Studios will not issue a replacement or refund if the goods have been altered or repaired in anyway by anyone other than Ishie Studios.
“Faulty goods” excludes goods which are damaged as a result of normal wear and tear. Faulty goods may need to be forwarded for examination to Ishie Studios customer care department prior to any refund, repair or replacement being made.
Ishie Studios endeavors to display as accurately as possible the colors of the goods displayed on the site. However, as manufacturing processes and computer monitors vary, Ishie Studios cannot guarantee that the user’s monitor will display the colors, fabrics and designs of the goods with complete accuracy and goods delivered to the buyer may differ in appearance in minor respects.
In case of questions regarding returns and warranty, the buyer can always contact the Ishie Studios customer care team via customercare@ishiestudios.com.

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PERSONAL DATA AND PRIVACY

Ishie Studios complies with the privacy regulations, as recorded in the “Wet Bescherming Persoonsgegevens” (the “Dutch Personal Data Protection Act”). The buyer, for example, always has the possibility to see, to amend or to delete his/her personal data, by logging into his/her account on www.ishiestudios.com.
Ishie Studios will store the data entered by the buyer in a file. The data will be used for the purpose of fulfilling the buyer’s order and will be stored as long as is necessary in order to deal with possible issues regarding the fulfillment of the order. Ishie Studios guarantees that all personal data will be handled with care. The buyer’s personal data will not be shared with any third party, except for purposes of fulfilling the order or for repair purposes. Ishie Studios is allowed to use the buyer’s data to advertise products to the buyer.

APPLICABLE LAWS

Dutch law applies to all agreements and legal relationships between Ishie Studios and the buyer, regardless the country from which the buyer places an order and regardless the country to which the order will be shipped.
You can download and print the General Terms & Conditions here:
GENERAL TERMS & CONDITIONS ISHIESTUDIOS.pdf

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